Shoe Monéa®

How to Order from the Caribbean

Shoe Monéa ships to addresses in the United States. If you live in the Caribbean, you can still order easily using a courier with a Miami or Fort Lauderdale address. Here's how.

1. Get a US shipping address

Sign up with a courier or mail-forwarding service in your country. Most give you a free Miami or Fort Lauderdale address with your own mailbox number. Popular options include Aeropost, Mailpac, MyUS, and many trusted local couriers.

Already shop online from the US? Use the courier address you already have.

2. Enter it at checkout

When you place your order, type your courier's US address in the shipping fields, including your mailbox or account number. That number is how your courier knows the package is yours.

3. Pre-alert your courier

Your order confirmation email works as your invoice. Many couriers ask you to upload it, or "pre-alert," before your package arrives. Doing this helps your shoes clear customs faster.

4. Collect your shoes

Your courier flies your package to your island and lets you know when it's ready. You pay their shipping fee and any local customs duty or VAT when you collect or receive it.

Frequently asked questions

How much will shipping cost me?
Shipping to your US courier address is free when you order 2 or more pairs. Your courier charges separately to fly the package to your island, usually by weight. We pack every order as small and light as possible to help keep that cost down.

Will I pay customs duty?
Duty and VAT depend on your country and the value of your order. Your courier can give you an estimate before you buy.

How long does it take?
We ship to your US address within 2–4 business days. Delivery to Miami or Fort Lauderdale usually takes 2–4 days, and then your courier's schedule applies, often a few days to a week.

Which islands do you serve?
Anywhere your courier delivers, including The Bahamas, Jamaica, Trinidad and Tobago, Barbados, and across the Caribbean.

What if my shoes don't fit?
You can request a return or exchange within 30 days of delivery. Shoes must be unworn and unused, with their original tags, box, and proof of purchase.

Before sending anything back, email support@shoemonea.com with your order number and reason. We'll send instructions and the correct return address. Returns sent without approval may be delayed or refused.

Not sure of your size? Use our Find My Size tool before you order. We carry US 8W to 13W.

Who pays for return shipping?
Return shipping is paid by the customer unless we sent the wrong item or it arrived damaged or defective. Original shipping charges aren't refundable unless the return was our mistake. Please use a tracked service. Your courier can usually ship returns back to the US for you.

Should I exchange or return?
Exchanges depend on availability. If your new size or style is out of stock, we may offer a refund or another option. Approved refunds go back to your original payment method.

What if my order arrives damaged or wrong?
Contact us within 7 days of delivery with your order number and clear photos. Please open and check your package as soon as you receive it.

Can I return sale items?
Final-sale items and gift cards can't be returned. Any exceptions will be shown before you buy.

Can I order more than one pair?
Yes! Get 10% off your 2nd pair, and shipping to your US address is free. Ordering together also means one package for your courier, which can save you on their fees.

Don't have a US credit card?
No problem. We accept major credit and debit cards issued in any country, along with digital wallets such as Shop Pay, Apple Pay, Google Pay and PayPal. You'll see every available option at checkout.

Still have questions?
Chat with us on WhatsApp at +1 (242) 816-7437, or email us at support@shoemonea.com. We're happy to help you place your first order.