Shoe Monéa®

Shipping & Return Policy

Last updated: August 24, 2026

Returns and exchanges

You may request a return or exchange within 14 days after delivery. Items must be unworn, unused, unwashed, and returned with their original tags, packaging, and proof of purchase.

Before sending anything back, email shoemonea@gmail.com with your order number and reason for the request. We will provide instructions and the correct return destination. Returns sent without authorization may be delayed or refused.

Non-returnable items

Final-sale items, gift cards, and goods that cannot be returned for health or hygiene reasons once opened are not eligible, except where required by law. Any product-specific exception will be shown before purchase.

Return shipping

Customers are responsible for return-shipping costs unless the item was incorrect, damaged, or defective when received. Original shipping charges are non-refundable unless required by law or the return resulted from our error. Use a tracked service, as we cannot be responsible for parcels lost in return transit.

Damaged or incorrect orders

Inspect your order promptly. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and clear photographs so we can evaluate and resolve the issue.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or card provider may require additional processing time.

Exchanges

Exchanges are subject to availability. If the requested replacement is unavailable, we may offer a refund or another available option.

Contact

Email shoemonea@gmail.com for return assistance. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.